For decades, owners and guests of Channel Island Shores have returned to enjoy a relaxing, resort-like experience in one of the most beautiful beach towns in the country. Here are a few reviews from our guests.
Apr 29, 2025
Quiet clean excellent customer service, kind of hate to give away the secret.
replied on May 1, 2025:
Hi Marion, thank you so much for your kind words! We strive to provide top-notch customer service and create a peaceful atmosphere for our guests. Your support means the world to us!
Apr 28, 2025
I wish there was a 0 score in here! If you’re looking for a place with terrible service and want to get headaches on your trip I recommend this place. They won’t check in after 6pm and their office is only open 9-6. They do not answer to the emergency calls and ignore your texts if it after office hour! I booked this place and left a voice mail and a text on Saturday night that I’ll get there after 6 pm, no response from them. I go there at 9 pm on Sunday, nothing! No key no code to enter nothing! Called them 4 times no response. I had to find another place to stay the night pay higher rate since it was late.
replied on Apr 29, 2025:
Here at Channel Islands Shores, we strive for excellence, and are disappointed to hear that you received anything less. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Apr 21, 2025
This resort is amazing. The unit is so large with your own private hot tub and washer and dryer. You just can’t beat that. The front desk people are so friendly.
replied on May 1, 2025:
Hi Yvonee, thank you for your amazing review! We're thrilled to hear that you enjoyed our spacious units and wonderful amenities. Our front desk staff works hard to provide friendly and helpful service to all of our guests. We can't wait to have you back soon!
Apr 15, 2025
They put us on the street with two minor children because the entry card was blocked. There was no check-in, that was the reason. The concierge was in a hurry and didn't take passport details. They knew the phone number and had sent a message through booking.com earlier. We had paid the fee in advance. that was all that mattered. They don't answer the phone! they don't respond to messages! The accommodation and service are a nightmare!
replied on Apr 15, 2025:
Dear Mr. Laszlo,
I am glad we spoke this morning regarding the miscommunication and helping you understand the after hour check in procedure. I have also sent you an email regarding the return of the nightly rate for Monday night. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. Please let us know if there is anything else you should need.
Channel Islands Shores
I am glad we spoke this morning regarding the miscommunication and helping you understand the after hour check in procedure. I have also sent you an email regarding the return of the nightly rate for Monday night. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. Please let us know if there is anything else you should need.
Channel Islands Shores
Mar 30, 2025
The place was bigger than expected. Definitely outdated in regard to bathroom, shower and furniture. Place was clean but had a damp smell to it. Could be because it’s so close to the beach. I checked out early but had no where to leave the key because the office was closed so I left it in the room. I give it a 3 out of 5 stars.
replied on Apr 2, 2025:
Hi Mike, thank you for sharing your experience with us. We apologize for any inconvenience and will take your feedback into consideration to improve our accommodations. We hope to have the opportunity to exceed your expectations in the future. Thank you and have a great day!
Mar 25, 2025
This is a well appointed condo, the 5 of us were very comfortable.
replied on Mar 26, 2025:
We are thrilled to hear that you and your group enjoyed our condo! Your comfort is our top priority and we strive to provide a well-appointed space for our guests. Thank you for choosing us and we hope to host you again in the future.
Mar 22, 2025
Quality place very clean large and spacious. Room 1500 was terrific. Staff was helpful and friendly. So close to the beach and both bays in Ventura as well as Oxnard.
replied on Mar 26, 2025:
Hi Glen, thank you so much for the positive review and kind comments regarding our staff! We hope you have a great day!
Mar 22, 2025
Clean and the house keepers are great and Lucy at the front desk is awesome very polite and helpful thank you all for the best visit ever I will definitely be back
replied on Mar 26, 2025:
Hi Luciano, thank you so much for your kind words! We are thrilled to hear that you had the best experience at our establishment. Our team takes pride in providing exceptional service and making our guests feel truly appreciated. We can't wait to welcome you back again soon!
Mar 19, 2025
We got a 2 bedroom 1.5 bath room. It has a a spa. The full kitchen is nice. Would recommend having butter or oil as the pans are not non-stick. The place is a little old-fashioned but in no way did it make our stay any less pleasurable. Love it.
replied on Mar 26, 2025:
Thank you for your review! We're so glad you enjoyed your stay and appreciate your recommendation. We hope you will come back and visit us again soon!
Mar 5, 2025
Wonderful place to rest and relax
replied on Mar 7, 2025:
Hi Doryann, thank you so much for the positive review! We hope you have a great day!